Intown Electrical Services draws up an estimate based on a site visit and a detailed assessment of the customer's needs. The estimate includes a written proposal with details of the work to be performed with itemized costs. After the customer responds to the proposal, a contract between Intown Electrical Services and the customer is signed specifying:
work to be done and itemized costs
work beginning and completion dates
special customer requirements
deposit and payment schedule
The customer signs a work order on the day the work is to be performed.
The customer is given a choice to have the work performed for either a fixed bid price or a price based on time and materials. The payment option chosen is included in the written customer's contract or work order.